Head of Mobile & Response Service - Great Shelford, Cambridge

We are looking for an operationally astute individual to join our Senior Management Team as a Head of Mobile & Response Service.
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A fantastic opportunity has arisen to join our innovative and forward-thinking organisation. We are looking for an operationally astute individual to join our Senior Management Team as a Head of Mobile & Response Service.

Reporting into Operations Director, you will be responsible for the day-to-day management of our Mobile Response Service and our 24/7 Control Room. 


  • Great Shelford, Cambridge


  • £45,000 per annum

Key Responsibilities

  • Promoting wherever possible the adoption and observation of best-in-class health, safety, and workplace welfare practices for all team members.
  • Experience with IT systems and communicating with a wide range of stakeholders.
  • Design and deliver ways of working around current organisational challenges and issues.
  • Setting and meeting performance targets for response speeds, operating efficiency, and quality of service.
  • Ensuring that business systems are accurately maintained with employee and customer information.
  • Maintaining secure communication protocols and warn & inform cascade channels.
  • Incident escalation & management response procedures.
  • Design and implementation of departmental business processes and procedures to achieve efficiency and customer satisfaction.
  • Maintaining a working knowledge of sector developments, legislation, and regulatory changes to ensure compliance with recognised best practice standards.
  • Customer retention & the organic growth & development of associated accounts.
  • Ownership of affiliated supply chain partner programme.
  • Daily management of the 24/7Control Room.


We need

  • SIA frontline licence and Public Space Surveillance (PSS) CCTV (or ability to obtain). 
  • Proven experience in the security and contract manned guarding sector would be advantageous. 
  • Working knowledge of ISO9001 Quality Management Systems, ISO14001 Environmental Management Systems, ISO45001 Occupational Safety & Health Management Systems, ISO27001 Information Security Management Systems, ISO22301 Business Continuity Management 
  • Able to present and operate presentation software/hardware confidently to diverse audience groups. 
  • Project management experience (PRINCE2 practitioners welcomed). 
  • The ability to work with and successfully influence customers and stakeholders.
  • Transferable monitoring/call centre experience (e.g., alarm monitoring centre, emergency response centre, helpdesk/service operations centre). 
  • Ability to utilise business data to drive business improvement and behavioural change. 
  • Ability to present complex information in a clear and transparent manner. 

We are Dardan

We are UK based, privately owned specialist security solutions and consultancy provider with over 40 years’ experience. A career with us means joining an ACS Pacesetter, an NSI accredited (Gold Scheme) provider of mobile patrol services, static site guarding, key holding and response services listed as Infologue’s “One to Watch”. We seek to be the leading provider of security services and have an extensive portfolio across Aviation, Critical National Infrastructure, Oil and Gas, Education, Healthcare, Retail, Blue Chip and Corporate #proudtobeDardan

Dardan Security is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you know someone suitable for this role and you are working for Dardan Security, make a referral here https://vacancies.dardansecuri...

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Mill Court
CB22 Cambridge Directions info@dardansecurity.co.uk 01223 906099 View page

What we can offer you

Our Benefits include:

  • Access to GP services (for you & your family) and counselling services (individual) 24/7

  • Medical Specialist Professional Guidance

  • Free Health Information & Assessments

  • Discounted healthcare plans, life insurance and personal accident insurance

  • Payslips portal, accessible anytime, online plus a free service that allows staff to monitor pay and pension plan

  • Membership discounts at over 3000 gyms

  • Access to online pharmacy and home delivery service

  • Contributory pension scheme (employee contribution 5% and company matches with 3%)

  • Retention Bonus £100 for passing a years service

  • Recommend and get rewarded scheme - £100 on probabtion pass, £100 after a year

  • New Discount Outlet - Easy Saver Card

  • Job Well Done Awards

  • Online Learning - access to courses for professional and personal development

Dardan is fast paced, growing specialist security solutions provider with a rich history spanning over 40 years. 

Dardan provides mobile and static security services, security intelligence, technology solutions and security consulting to some of the biggest brands in the UK.  

The chance to join Dardan means a joining a culture that is constantly evolving and one where our clients dictate the opportunities we can offer our teams and the places they work.

Our security officers have the choice of one of the biggest patrol and response teams in the UK, corporate clients, specialist contracts across maritime, aviation and oil & gas at critical infrastructure across the UK. Many of these clients will let you use their gyms, canteens, and other facilities.

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