Operations Manager - Mobile Services - Cambridge - CB21
Our new Operations Manager will be an integral part of the Dardan management team and will have responsibility in managing the effective and resilient delivery of Dardan's Mobile Services.
We usually respond within a week
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for Security solutions through intelligence, innovation, and influence.
The Opportunity
We are recruiting for a people focused and driven Operations Manager to manage our Mobile Services client accounts across the designated portfolio. Accountable for a complex and ever changing area of the business, it requires a resilient and pro-active leader.
Our new Operations Manager will be an integral part of the Dardan management team and will have responsibility in managing the effective and resilient delivery of Dardan's Mobile Services.
Your duties include (but are not limited to):
- Full operational account management and client engagement
- Responsible for staff performance, recruitment, welfare, training and resourcing
- Full account management for key accounts, including cost management
- Retaining client relationships and delivering an exceptional client experience
- Managing client KPI’s and hosting monthly performance meetings
- Ensure all mobile services contracts are managed and serviced
- Support clients on their security day to day issues
Essential Skills and Experience
- Operational Management experience, ideally within mobile services/ Security industry
- Skilled at stakeholder management
- High levels of integrity
- Commercially astute
- Passionate about creating an exceptional client experience
- Intuitive with a curious mindset
- Driven by high performance
- Highly presentable in line with our corporate brand
- Resilient and pro-active in your work
- Full UK Driving Licence (essential)
Reward and Benefits
- Up to £38,000, depending on experience
- 45 hours per week
- Company Car
- Up to 25 days paid holiday
- Recognition Rewards
- Employee Wellbeing Support
- Eye Test Vouchers
- Earn an extra bonus through recommend a Friend Scheme
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented and intuitive professionals. We do this through attracting a diverse group of people and encourage an inclusive environment for us and our clients.
We hire the best people and have a culture that is constantly evolving where everybody is celebrated and respected. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
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- Locations
- Cambridge
Cambridge
Dardan is fast paced, growing specialist security solutions provider with a rich history spanning over 40 years.
Dardan provides mobile and static security services, security intelligence, technology solutions and security consulting to some of the biggest brands in the UK.
The chance to join Dardan means a joining a culture that is constantly evolving and one where our clients dictate the opportunities we can offer our teams and the places they work.
Our security officers have the choice of one of the biggest patrol and response teams in the UK, corporate clients, specialist contracts across maritime, aviation and oil & gas at critical infrastructure across the UK. Many of these clients will let you use their gyms, canteens, and other facilities.
About Dardan Security
GSL Dardan Limited trading as Dardan Security is a limited company registered in England and Wales, registered number 4384007, whose registered office is at Quern House, Mill Court, Great Shelford, Cambridge, CB22 5LD
Operations Manager - Mobile Services - Cambridge - CB21
Our new Operations Manager will be an integral part of the Dardan management team and will have responsibility in managing the effective and resilient delivery of Dardan's Mobile Services.
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