About us 

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. 

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Unlimited training and opportunities to progress
• £14.75 per hour
• Minimum of 48 hours a month, additional shifts may be available
• Up to 28 days paid holiday (site and shift dependant)
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

An exciting opportunity has come up for a Relief Operator role in our Security Operations Centre (SOC) based in the amazing grounds of our Head Office in Granta Park. You will work as part of a tight-knit and multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.

The role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role. You will be part of a close and mission focused team from the start.

Your duties include (but are not limited to):

• Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors always
• To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
• Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security's Company Policy
• Monitoring and responding to CCTV systems
• Provide telephone and email support as required
• Monitoring Staff Welfare via check call system
• Assisting Resource Department with shift cover as required
• Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
• In the absence of resource and planning, manage all out of hours rostering and call offs in conjunction with the on-call escalation Manager
• Providing an out-of-hours telephone answering system for Dardan's clients

Full in-house training will be provided.

Essential Skills and Experience

• Valid CCTV SIA Licence
• Right to work in the UK and a five-year checkable history
• Punctual and reliable
• Passionate about creating an expectational customer experience
• Knowledge of the MS packages (excel, word, outlook)
• Highly intuitive with a curious mindset
• Highly presentable in line with our corporate brand
• Resilient and pro-active in your work

We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented and intuitive professionals. We do this through attracting a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people and have a culture that is constantly evolving where everybody is celebrated and respected. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.

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